#Free Customer Self-Service Software

Self-Service Support Tools, Forever Free

Use UserGuiding to reduce your support load with full-fledged support features.

Resource Center

Support doesn’t just mean tickets and calls. It means finding answers in the right place at the right time.

UserGuiding’s Resource Center brings all your help content into your app — so users can find answers, explore features, and read updates without ever leaving your product.

From integrated FAQs and help articles to Product Updates and your full Knowledge Base, it’s all available 24/7 — on demand.

Knowledge Base

Help your users to help themselves — and give your support team a break.

UserGuiding’s Knowledge Base lets you create and centralize all your support content in one place — right inside your app or on a standalone help site.

Serve contextual help articles right where users need them — inside your product. Whether it’s a quick how-to, a deeper explanation, or an FAQ, your users get answers fast — no ticket needed.

AI Assistant

The AI agent your users need — Fast, Smart, available 24/7

UserGuiding’s AI Assistant delivers personalized, multilingual support directly inside your app — 24/7, without lifting a finger.

Go beyond automated replies. Trigger in-app guides, point users to key actions, and resolve questions with answers pulled from your Knowledge Base, external URLs, PDFs, or any help doc you provide.

Product Updates

Keep your users up to date — where it matters most.

UserGuiding’s Product Updates feature helps you communicate every new release clearly, contextually, and instantly. right inside your app — no emails, no missed messages.

Create a standalone changelog in minutes, promote key updates inside your app, and get feedback directly from your users — no more missed improvements or confused customers.

Available both as a public page and inside your Resource Center, so your users always know what’s new — and why it matters.

See what people are saying on G2

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Our goal in implementing UserGuiding was to reduce churn on our platform due to a lack of knowledge of all our features…Since the implementation of the tours, we have seen a reduction in churn from 7% to 5%.“

My favorite part is the resource center, which acts as a user's help center and can be connected with Zendesk, showing matching articles.“

UserGuiding has grown into a strategic tool for us, bridging UX, support, and product — and helping us deliver a better, more intuitive experience to our users.“

UserGuiding let us guide users contextually through key features, based on who they are and what they need. That means fewer support tickets, faster adoption, and a smoother overall experience—all without needing engineering involved every time we want to make a change.“

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Security in UserGuiding

UserGuiding employs an end-to-end approach for data security, privacy, and control. Our infrastructure ensures the safety of your data, instilling confidence in your operations.
Check out the Trust Center

Frequently Asked Questions

What is UserGuiding’s Support Essentials plan?

UserGuiding’s Support Essentials plan lets you create in-app support and onboarding experiences at no cost.

What features are included in the Support Essentials plan?

You get access to:

  • A Resource Center
  • A Knowledge Base
  • A Product Updates page
  • AI Assistant (chatbot)

It's perfect for small teams or those just getting started with self-service support.

How can I get started with UserGuiding’s Support Essentials?

To begin, sign up to UserGuiding's panel for a free trial. You'll have full access to our premium tools — like guides, checklists, and surveys — along with support features including the Resource Center, Knowledge Base, Product Updates page, and AI Assistant for 14 days.

At the end of your trial, you’ll automatically move into the Support Essentials plan unless you choose to upgrade.

Is the Free Support Essentials plan really free?

Yes, absolutely! Within our forever Free Support Essentials plan, you can create your own Knowledge Base, Product Updates page, and AI Assistant, then start using them instantly, totally free.

Plus, you can create a Resource Center to bring your Knowledge Base, Product Updates page, and AI Assistant along with any other URL sources in-app with a single widget.

Can I integrate UserGuiding with my existing support tools?

Yes. You can integrate your external knowledge base, help center URLs, live chat, or support contact pages into the Resource Center or AI Assistant.

How fast can I set up UserGuiding for support?

Most teams create their first Resource Center, Knowledge Base, and AI Assistant in under 30 minutes. You can take it for a test drive here 😉

What happens when I outgrow the Support Essentials plan?

When you're ready for more advanced features (like analytics, localization, segmentation, guides or checklists), you can upgrade anytime to a paid plan that fits your growth.