These are common problems faced by contact centers in healthcare organizations:

• Long Wait Times: phone and chat queues
• High call and chat Abandoned Rates
• Poor Service levels
• High Patient Effort to schedule/reschedule appointments and/or for basic customer service inquiries and problems
• Disastrously Low Patient Satisfaction and/or NPS scores
• Lower-than-desired Conversion Rates of Call to Appointment
  

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