Callzilla supported two major clients during urgent product recalls. One in over-the-counter children's medication and the other in pet food, by deploying full-service contact centers in record time. In both cases, rapid setup, minimal call abandonment, and efficient handling of health-related concerns were essential to rebuilding consumer trust.

To address overwhelming customer inquiries and sensitive health issues, Callzilla implemented agile operations within 1-3 days, including IVR configuration, agent training, and real-time reporting.