The centre struggled to accommodate and offer every patient an appointment while using a system that allocated appointments on a 'first-come, first-served' basis, leading to a large backlog of appointment requests and clogged phone lines.
Recognising that care was not always easy to access for patients and that staff struggled to consistently direct patients to the most relevant point of care, first time, Kingswood Health Centre partnered with Klinik to implement our online access and digital patient triage solution.
Now, with more patients choosing to access care online, and critical details captured through the Klinik system, staff have both time and information needed to make accurate, rapid triage decisions - improving patient access and reducing levels of staff stress.