Struggling with patient demand and overwhelmed phone lines, Bristol-based GP Practice Bridge View Medical required a patient access solution that addressed critical bottlenecks in patient access.
With patients frustrated by long wait times and seemingly endless telephone queues, and staff demoralised by factors that hindered their ability to offer patients the care they needed, it was critical that the practice introduced a more efficient way of managing access and triage.
Bridge View Medical turned to Klinik, implementing our online digital triage and patient flow system to transform how patients accessed care. Read more in the full case study.