Inundated with telephone calls from patients seeking appointments with a GP, Fullwell Cross Medical Centre was struggling to meet demand for care.
The centre, which had been allocating appointments to patients on a 'first-come, first-served' basis, found itself lacking the necessary capacity to offer every patient an appointment.
Recognising that appointments were not always offered to patients based on a specific clinical need, Fullwell Cross partnered with Klinik to implement a new triage process that would ensure patients were directed to the appropriate point of care based on genuine need, rather than demand.
By adopting Klinik, Fullwell Cross has reduced the pressure on practice capacity, enabling it to offer an appointment to all patients who need one, and creating more time and space for GP's and reception teams to do their best work.