iQor: World's Most Sought-After Outsourced Customer Support & BPO
  • Who We Are Who We Are Who We Are
    • Our Mission
    • Our Culture
    • Our Leadership
    • In the News
  • What We Do What We Do What We Do
    • Educate
      • Lead Generation
      • Appointment Setting
      • Product Education
    • Acquire
      • Campaign Execution
      • Consultative Sales
      • Upsell & Cross-Sell
      • Subscription Management
    • Onboard
      • Order Processing
      • Account Management
      • Activations
    • Engage
      • Customer Support
      • Technical Help Desk
      • Social Media Monitoring
      • Warranty Management
      • Trust & Safety
    • Resolve
      • Invoice & Account Reconciliation
      • Retention & Win Back
    • Recover
      • Early & Late Stage Collections
      • Loan & Invoicing Services
      • Fraud Resolution
  • Who We Serve Who We Serve Who We Serve
    • Media & Tech
      • Cable & Satellite
      • Telecom
      • High Tech
      • Media & Entertainment
      • Streaming Services
      • Consumer Electronics
      • Emerging Industries
    • Fintech & Financials
      • Banking
      • Credit Cards
      • Insurance
      • Cryptocurrency
    • Energy & Public Service
      • Public Sector
      • Energy & 
Utilities
    • Retail & Home Services
      • Retail and eCommerce
      • Marketplaces
      • Driver Delivery
      • Subscriptions
    • Travel, Transport & Auto
      • Logistics
      • Travel & Hospitality
      • Automotive
    • Healthcare
      • Healthcare
      • Medical Devices
  • How We Deliver How We Deliver How We Deliver
    • People iQ
      • Leadership Training
      • Workforce Management
      • Work at Home
      • Seasonal Staffing
    • Process iQ
      • Digital and Professional Services
      • Process Engineering
      • Omnichannel
      • Back Office Support
    • Insights iQ
      • iQor + OpenAI
      • Advanced Analytics
      • Symphony [AI]™
      • Private CX Cloud
      • Data Security
  • Resources Resources Resources
    • In the News
    • Events
    • Case Studies
    • Thought Leadership
    • AI Principles
  • Client Login
  • Careers
  • Contact Us
Facebook Twitter Instagram LinkedIn
Careers
Workforce Management

Workforce Management

The best people, processes and systems to maximize the value of your workforce.

Let's Connect
iQor has a best-in-class workforce management

Improve your workforce’s engagement, productivity and flexibility

iQor’s WFM fine-tunes the most precise forecasts, enables efficient scheduling and engages employees. Our best-in-class workforce management team and its supporting technology is important to creating a centralized organization that can better serve your entire business. We’ve set up our WFM team to easily share best practices and to provide a consistent support network for all clients so you can expect the same level of amazing service no matter the program or location.

Top Features TOP FEATURES

Always know when and where to deploy

Accurately predict for the future, gain real-time insights, and create space to meet more targets across your organization

Explore Features
wah slide image

Increase occupancy​

Solve for omnichannel complexity with multichannel forecasting, multi-skill scheduling, agent self-service, competence development, and monitoring of real-time and past activities.

wah slide image

Improve adherence tracking

We also provide you with a dedicated WFM team to streamline processes, review metrics and status with you weekly, and plan for all your staffing requirements.

wah slide image

Robust but simple technology​

Our system seamlessly integrates with your data where we can immediately begin analyzing staffing needs and automating processes.

wah slide image

Highly accurate forecasting capabilities

Enhanced algorithms, automation, and AI.​ Our software predicts staffing levels for holidays, the month, day and down to the half-hour.

wah slide image

Empower agents to manage their own schedule

Life happens. Our platform allows agents to see their schedules in real time and request changes through an online portal.

wah slide image

Cloud-based and expandable

Scale to the speed of your business. Instantly add new teammates to our irresistible culture with flexible, cloud-based technology.

wah slide image

Real Time Adherence (RTA)

Keep agents focused and on-time for their schedules and state thresholds.

cababilities icon WE’RE GLOBAL

Here when you need us most

Our agile workformance management culture and flexible cloud-based technology enables rapid scalability and superior customer experiences at the same time

500%

increase in FTEs to meet demands of gift retailer’s multiple seasonal peaks

1500

customer support experts ramped in time for major eCommerce brand’s holiday deal week

35,000

customers served during peak holiday week

Subscribe SUBSCRIBE

Sign up for the latest iQor news

Stay ahead with our exclusive CX insights delivered to your inbox. Discover case studies, blogs, and news showcasing how we drive innovation and elevate customer experiences.

IQOR footer logo
Contact
  • Employment
  • Let’s Talk Business
  • Become a Supplier

6700 N. Andrews Ave.
Ste. 600
Fort Lauderdale, FL 33309

Facebook X Instagram Linkedin

© 2025, All rights reserved iQor

Terms Privacy