iQor: World's Most Sought-After Outsourced Customer Support & BPO
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Careers
Leadership Training

Career Development & Leadership Training

Create better customer experiences with engaged, empowered, and leadership-ready employees.

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Top Features TOP FEATURES

Enabling Brand Ambassadors

We deploy advanced AI enabled tools to improve agent confidence, speed to proficiency and efficiency. Our learning and development programs go beyond skill development - focusing on how to best represent your brand voice, know your products and become your ambassadors.

Explore Features
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Increase Speed to Proficiency

Every person learns differently. We work with clients to develop programs that leverage technology to match the right talent to each program, create immersive curriculums and use tools like AI based role play - building confidence and agility

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Remote Workforce

Increase employee engagement, trainer effectiveness and support your entire virtual team with WAH training, virtual classrooms, and virtual team building resources.

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Increase Talent Pipeline

Our 6-month Scholar program provides future leaders the skills they need and opportunity to lead key projects. Building leadership and continuity into every program.

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Agent Engagement

Training doesn't end when you leave the classroom. We focus on continuous learning and engagement to keep pace with your business. Our digital training platform helps keep everyone aligned, up to date and confident.

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Diverse Leadership

iQor’s offers high potential, diverse leaders an opportunity to work with a seasoned iQor veteran. This mentorship provides a clear channel for success.

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Create Exceptional Trainers

Our training design team helps clients to develop curriculums, and the skills needed to run training programs. Our award winning Train the Trainer program help develop best in class instruction and tools.

leadership-ready employee training

Build long-term customer value with iQor University

Through our highly rated on-the-job programs, our employees gain the skills and knowledge to support the world’s leading brands. The know-how they acquire boosts job performance now and adds value for years, creating a culture of deep understanding of your brand and unique customer needs.

test AWARDS & RECOGNITION

Our Industry Awards

Building the most innovative training strategies in the industry

LEAD

Our leadership training programs have been recognized by the Brandon Hall Group, Hr.com LEAD for excellence.

Stevie

Consecutive Stevie awards for our customer service training, coaching and advanced train the trainer programs.

Skillsoft

iQor was the winner of the Skillsoft Innovation Award for Compliance and Ethics Excellence, which recognizes organizations that cultivate an ethical culture within a rich learning environment.

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6700 N. Andrews Ave.
Ste. 600
Fort Lauderdale, FL 33309

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