Why Speed of Service Matters: Reducing Wait Times to Drive Revenue & Loyalty

About this webinar

Long wait times can frustrate guests, lower tips, and reduce return visits. In this webinar, we’ll explore why speed of service is critical for restaurant success and how operators can measure, track, and improve service times without sacrificing quality. We’ll also discuss how consistency—rather than just raw speed—plays a key role in customer satisfaction. We’ll share industry benchmarks, insights from real-world case studies, and practical strategies that help operators optimize their workflows. Whether you run a single-location restaurant or manage multiple locations, you’ll walk away with actionable steps to enhance efficiency and create a better experience for both customers and staff.

What we'll cover:

How guest sentiment and online reviews are directly tied to speed of service.

The impact of wait times on revenue, repeat visits, and staff morale.

Common restaurant bottlenecks—and how to fix them.

The role of real-time data and kitchen technology in improving speed.

Actionable steps to reduce wait times and increase operational efficiency.

Chris Gruening

Manager of Strategic Partnerships

Josh Lobelsohn

Strategic Accounts Manager