Tanner Motors

* Great establishment
* Clean facilities
* Excsllent advisors Derrick and Greg
* Email and text response is fast
* Information and pictures of all recommendations for the health of the vehicle
* Jesse, super job from the technician with the inspection of the car
* I will recommend Tanner Motors

Sadly, the first thing most think about is honesty when it comes to mechanics/service shops. Let me say, Tanner is your advocate. If you are lucky enough to have Greg as your service advisor, you will be in great hands. he educates you, welcomes questions and is all around a great person. The BMW dealership said I had an oil leak (showed me picture of staining) and quoted me $2500 to fix it. Since the car was not under warranty, I chose to get a second opinion with Tanner. Greg got me in quickly, the car was inspected, and it was reported back to me that I did NOT have a leak. It was just staining, probably from a previous oil change. Tanner, if they were not honest, could have easily did the work and I would have never questioned it. Thank you Greg and the Tanner team.

Great help! I feel Greg and Derrick have gone above and beyond to tend to customers. I been having issues with clearing a code and instead of selling me unnecessary products, I was informed the item is on backorder. They proceeded to tell me that the item is also on recall. Busy place but proficient and honest.

I've been using Tanner now for the past year and, bar none, the best service provider for all of my vehicles, none of them European either. They have done everything from. minor service to a complete overhaul. They are on time, very attentive, and they have an incredible operations system allowing customers to be fully engaged through technology, texting, etc.

Don't go anywhere else!

Friend took her car there for a cel. She knew the code as she has a reader. It was a #2 cylinder not firing . She told them she already had new coils. They took 150.00 from her but never really checked a dam thing!

NEVER DID A COMPRESSION CHECK!?!?

Rip off !!
Didn't listen to customer

If your a woman - don't expect to be listened to if you go there.

Greg and Derrick are an awesome team and kept me posted every step of the way. I have an Audi q7 TDI that is a turbo diesel and their team repaired the issue that the Audi dealer couldn't fix. I would greatly recommend tanner motors to my friends and have all the trust in Greg and Derrick will take good care of them... thank you.

My daughter was informed by Tanner her vehicle was misfiring due to needing new plugs and coils at the cost of $800. They looked at her coils and determined they were non-factory aftermarket, telling her they looked like they were Chinese and who knows what else is going on in there?

What they did to determine that the plugs and coils were bad and the cause of the issue is unknown to me. Sounds like just looked? I am awaiting to review paperwork that my daughter has from Tanner.

The plugs and coils in my daughter's car are less than 4 months old, I put them in. I ordered well reviewed-quality parts from FCP that were within my daughter's budget. She is 19, a student and works two jobs. This car she purchased on her own, with no help, is her only way around. It had 50k on it when she bought it and is around the 80k mark now. She needs her car like the rest of us.

There is a cylinder misfire on cylinder 2. Before she took the car into Tanner my daughter and I looked at her car together. We pulled the coil on #2. We then pulled the plug and it inspected fine - light tan. We then swapped coils to see if the misfire would jump a cylinder from the swapping of the coils, it did not. I informed her to take it into a shop and have it looked at. It would need a compression test and if that checks okay then a review of the injectors would be next.

She took her car in on her own to Tanner. As I mentioned above - Tanner appeared to look at her coils, determine they were aftermarket and said coils and plugs need replacing. When my daughter explained a second time to them those parts were new and what she knew in regards to us looking at her coil on number 2 and plug, Tanner then told her that a compression check would be required on another appointment. If compression was fine then injectors would need to be looked at. I was hoping that is what they would of have done in the first place - Diagnosis the problem, the reason why the car is there. They told her to bring the car back in for a compression check and it would be $75 for that.

This first visit (last visit) was a waste of $150 for my daughter. She lost a day of work for this and they are expecting her to miss another one to perform a compression test for additional cost. No thanks.

I would not recommend Tanner from this experience. I would want a shop that looks into the issue the car is there for. Not one that points at a non-factory replacement part and says there is the issue and "who else knows what's going on in there".

Do not be fooled by Derik's "customer service" skills. Both he and the owner of the place are highly unprofessional.
I found this place online, and after reading some 5-star reviews went in there and asked to check out my car and fix everything required. I never argued when they estimated my repairs for $2800: I love my car. I took my car and brought it back in a week because I couldn't drive it, the car was too oversensitive to drive. What was the problem - they didn't know, and they couldn't fix it. So I ended up paying extra money for some other service and they perfectly fixed it.

One year later I called them back complaining about strange sounds from my front right wheel and asking to check it out and tell me is it something that goes under the warranty, because when they took my money they said that it is a 2-year warranty on the work they provided. First, they couldn't identify what is it, they couldn't even guess it, second, they were very rude clearly implying that they don't want my business. Maybe this 1-star review will help other people to avoid their unprofessional and overpriced service. Please, do your research before going to Tanner Motors.

Advice 2 the owner: Do not reply "I am sorry" to this review, I don't give a crap about your "sorry", and stop hiring mechanics that look like bums: you are a luxury car service.

I really wanted to like these guys, but really? Seriously? I took my BMW in for annual service. When I picked up my car, this is what I found. I keep my car in immaculate condition inside and out. I hope the underhood work was not as shoddy. i wouldn't recommend them unless you really don't care what happens to your car.

I took my Mercedes AMG in for an oil change, and there was a problem afterwards. The customer service I was given was above and beyond what I've had before, from other shops. Mr. Tanner himself met with me to resolve the problem. Definitely a Five Star Shop !!
Rare to find this level of customer service these days, I'll be bringing my car back to them for service from now on !!!