The Customer is not an MPAN
A Meter Point Administration Number (MPAN) contains much useful customer data, but has not kept up with evolving customer expectations
The utilities industry is evolving and customers now have more choices than ever. However, the utilities industry still operates based on the outdated 21-digit MPAN model. To stay competitive in today's market, utilities companies must improve customer relationships by seeing customers as more than just an MPAN.
EXL's complimentary white paper discusses:
- How technology, especially Smart Meters, can assist utilities providers in improving and maintaining strong customer relationships
- How to best improve customer communication to exceed expectations and foster loyalty
- Why market segmentation is crucial for best serving the customer
Utilities providers need to look beyond MPANs to improve customer relations, and EXL is uniquely positioned to help providers make meaningful changes. Get your copy of The Customer is not an MPAN today.