Three Steps to More Customer-Centric Utilities Operations

The utilities industry has been notoriously slow to adapt to the more customer-centric focus of the market. To remain competitive, utilities providers must evolve.

As the utilities industry has moved away from its monopolisitc legacy, customers now have more choices than ever. Utilities providers have a huge opportunity to foster customer loyalty by making their operations customer-centric.

EXL's complimentary white paper discusses:

  • How to understand and accurately measure customer outcomes
  • How to implement customer journey-based smart operations for seamless efficiency
  • How to implement smarter quality models for outcome-based quality assurance

Utilities providers must improve customer relations in the face of a changing industry, Seize the right opportunities to become customer-centric. Get your copy of Three Steps to More Customer-Centric Utilities Operations today.